FAQ

Where do you ship?

We ship to all postal addresses in the UK.

How long will it take for my order to arrive?

Please choose a dispatch day upon order, this will be the date they are posted and they should arrive between 1-3 days after this, depending on what postal service you choose, but please be aware of postal delays. We are not responsible for any parcels once they have left us.

Are your products 100% vegan? 

Our products are prepared to a 100% vegan recipe but unfortunately we use a shared kitchen so cannot guarantee cross contamination. When we bake there is no other food preparation going on other than our bakes during our opening times and we have our own separate utensils and equipment. Please be aware there may be ingredients that may contain other allergens too.

Are your products allergen free?

No, not at the moment. Due to our facilities being in a shared kitchen, we cannot guarantee our products are safe for allergy sufferers unfortunately. We are working towards getting our own kitchen in the future, in which we can keep and prepare food for allergy sufferers in an easier way. Please see our ingredients page at the bottom of our website for ingredients and allergens list for each product.

I have a problem with my order, what should I do?

If you have any issues please contact thestickyspoon@outlook.com or fill in the form on our ‘contact us’ section. If you have issues with how your package has arrived then please contact your selected courier service first. We cannot issue refunds at the moment but are happy to help as much as we can. 

Wholesale:

Please send us an email at: thestickyspoon@outlook.com for our wholesale prices and to discuss more.

How long will my cookies and deep dish cookies last?

If you keep your cookies in a cool, dry place then they will be okay to keep and eat for 7-10 days after arrival. We recommend keeping them in the fridge if you would like them to last longer but take them out a few hours before eating! 

How long will my brownies and brookies last?

Once your brownies arrive keep them in the fridge and consume within 7 days for ultimate freshness! We recommend taking them out the fridge a hour or so before eating, you can also heat them up for a few seconds in the microwave, perfect with ice-cream!

How long will my flapjacks last?

Once your flapjacks arrive we recommend keeping them in the fridge and consuming within 7 days. They’re best enjoyed at room temperature so take them out of the fridge for a little while before consuming!

Any other questions contact: thestickyspoon@outlook.com